I am extremely disappointed with my experience at this dental office

I am extremely disappointed with my experience at this dental office. I was overcharged for my daughter’s examination fee. Despite bringing the issue to their attention promptly, the matter was not handled appropriately or professionally. I informed them about the error, they tried to push back that there was no error. After I raised the issue multiple times, the manager eventually acknowledged that the incorrect billing code had been submitted and advised that a refund would be issued.

I was told I would receive a follow-up call on Monday, but no one contacted me. I waited through Tuesday as well without any communication. I then had to visit the office in person to request my refund, only to be told by the receptionist that they were unable to process it because the manager was unavailable. After insisting that the matter be addressed, they eventually contacted the manager and issued the refund.

I have been a patient at this office for nearly five years, and unfortunately, the level of customer service is very disappointing. There appears to be a lack of transparency regarding billing practices, including charges for services that were not accurately reflected. For example, my child was billed for one full unit of scaling when only half a unit was actually used, along with charges that appeared to exceed what insurance would reasonably cover.

I strongly encourage patients to carefully review their insurance statements and treatment charges to ensure they are only being billed for services actually provided.

On top of that the receptionist had the audacity to say we will not be seeing your family anymore….. LOL, like I already cancelled all my future appointments with you prior to coming to your office, so that should have indicated to you that I wasn’t planning on returning to a place that provides such a disappointing level of customer service.