My first experience with this store started off great
Review of Luxury Eyewear Store
My first experience with this store started off great. I already had my prescription, knew exactly what I wanted, and ordered three pairs of prescription sunglasses, spending approximately $1,500. The ordering process was quick, easy, and pleasant.
The problems began after I received a text that my glasses were ready. I was leaving for a three-month vacation and called immediately to have them shipped overnight via FedEx at my expense. I spoke with multiple employees, left several messages, repeatedly explained my situation, and tried to provide my credit card information and shipping address. I specifically requested Monday delivery.
Each time I was told someone would “check on it” and call me back. No one ever did.
On Wednesday, I finally received a text with a tracking number, only to discover they had shipped my order using the slowest possible method, USPS, instead of the overnight FedEx service I had repeatedly requested and offered to pay for. Nearly a week later, my glasses still hadn’t arrived, and I had already left for my summer vacation without them.
I’m giving two stars only because the ordering process itself was smooth. Unfortunately, the customer service, communication, and follow-through were extremely disappointing. A $1,500 purchase deserved far better attention to detail and customer care.
Needless to say, I won’t be returning. No review photo attached for obvious reasons.