I was asked to pick out tile, fixtures, and cabinets from a list of vendors

I was asked to pick out tile, fixtures, and cabinets from a list of vendors. I had initially selected grey cabinets, but called the vendor back to change my preference to white. I used white cabinet samples to compare to the countertops during selection.

The work was done quickly at first. Demo took a couple days with the owner and one worker. When it came time to install the cabinets, they had ordered the grey color cabinets. When I called the vendor to confirm my color choice, she informed me that ARJ had never placed an order with them. The cabinets (and presumably the tile as well) must have been ordered from some alternate vendor. ARJ fought with me to insist that the grey cabinets were fine and looked good. I had to insist that they install the cabinets that I selected.

Because the shower pan installation didn't account for the lip of the shower bench, the bench installation was done by cutting a notch out of my doorframe to accommodate. When I insisted this be corrected, the bench was cut down smaller and the notch was filled with silicone caulk (which shrunk upon drying).

The mosaic tile used for the shower pan floor and on the walls was uneven and poorly cut and installed. ARJ blamed this on defective tiles from the manufacturer and insisted that this could not be avoided. No spacers were used on the mosaic tile resulting in uneven and jagged lines. Tiles were chipped and cracked during installation.

There was a film left from the grout which has stained the tile floors. The wall tile and shower tile are still covered with a film.

The light fixtures that were installed were not even centered above the sinks, and when I asked to have this corrected, ARJ suggested just moving the mirror over (even though this would also be off-center with the sink).

I asked ARJ for an itemized invoice for the cost of materials numerous times and they never provided one. I was charged over $5,000 for materials (tile, cabinets, and countertops - fixtures were purchased personally).

When confronted with the issues, ARJ argued that the work was fine and that the damage to the tiles was hardly noticeable, especially if you stood back from the walls. I insisted on receiving an itemized invoice because I feel certain I was overcharged for the materials (including the tile that was damaged).